Shipping Policy
Shipping times
We process and ship your orders within 1-2 business days after validation. Once shipped, your order will be delivered within 3-8 business days depending on your location (see the Delivery areas and specific times section). We strive to provide you with a fast and efficient service.
Our order cutoff time is 2PM (GMT-07:00).
Shipping costs
Shipping is free on all orders. The list of countries we ship to and the associated delivery times are detailed in the "Specific delivery areas and times" section below.
Specific delivery areas and deadlines
Orders are processed and shipped from our international partner warehouse. Final-mile delivery to your address is then handled by the local carrier listed below. The delivery times shown include both international transit and final-mile delivery; please add 1 to 2 business days of processing time.
We ship mainly to the United States and Canada. Below are the details of delivery areas and associated times. The choice of carrier is not guaranteed and may change at any time:
- United States: Delivery within 3 to 8 business days via USPS, GOFO, SpeedX.
- Canada: Delivery within 3 to 8 business days via Canada Post, Intelcom.
Order tracking
To ensure complete transparency, we will send you a shipping confirmation email as soon as your order is on its way. This email will contain a tracking number and link, allowing you to track your package in real time. You can also go to our tracking page and enter your tracking number to check the status of your delivery at any time.
Tracking will detail every step of your package's journey, from when it leaves our warehouse to when it is delivered to your address.
You can also use your order number to track your order at any moment on our tracking page.
Changing the delivery address
Once your order is confirmed, it is no longer possible to change the delivery address directly via our site. If you need to correct an address after the order has been confirmed, we advise you to contact the delivery service directly once your package is in transit. They will be able to assist you with this process.
Our commitment
Your satisfaction is our top priority. We do everything we can to ensure that your order reaches you quickly and smoothly. If you have any additional questions regarding our shipping policy, our customer service team is available to assist you .