FAQ and delivery

We aim to ship orders within 1-2 business days. Delivery of your items may take between 3-8 business days, depending on your location. You can see more details in our Shipping Policy.

Our delivery services mainly cover the United States, Canada and Europe.

Yes, of course. As soon as your order is shipped, you will receive an email containing all the information necessary to track the progress of your package. You can also use our tracking page.

Once your order has been confirmed, it is unfortunately no longer possible to change the delivery address. We advise you to contact the delivery service directly when your package is on its way.

Yes! We offer free standard shipping on all orders. No minimum purchase required.

Sometimes payments are not validated immediately or remain pending. We recommend that you check the details of your transaction. Possible reasons include:

• Error in card information (name, number, CVV, expiration date)
• Card expired or needs updating
• Technical problem on your bank's side
• Transaction interrupted during processing
• Card blocking for online payments
• Using a card not accepted by our system

A card payment may be declined due to your bank's security systems rather than our payment system. Please ensure that the information you entered is correct and try again. If the problem persists, it is best to contact your bank directly.

Absolutely. Our payment pages are protected by SSL protocol, ensuring optimal security. Card payments are processed by Stripe, a leader in online payment solutions.

Each model of our ultrasonic repellents is designed to effectively target the specific hearing range of each pest animal. The effectiveness of our devices is unmatched thanks to this precise optimization.

Scientific studies have demonstrated the effectiveness of ultrasonic repellents in keeping pests away. To find all the studies, we invite you to consult our page dedicated to scientific studies.

Absolutely not. Although our repellents are very effective in repelling pests, they do so without compromising their well-being. The ultrasonic waves simply encourage them to move away, without causing them any harm.

Our devices are designed to emit ultrasonic frequencies within the hearing range of the targeted pests. While these sounds are generally inaudible to adults, some people — especially younger individuals or those with sensitive hearing — may perceive a high-pitched sound when the device activates.

That said, the device only triggers after a short detection delay via its infrared sensor, and the emission lasts only a few seconds. If you are indoors or not directly facing the device, you are unlikely to notice anything.

If you have a problem with any of our products, simply contact our customer service via our contact page. We promise to respond to you within 24 hours. All of our repellents are also backed by a 30-day money-back guarantee.

Please note that target animals may take time to react (up to 2 to 4 weeks). For more information, please see our page dedicated to scientific studies.

Placement depends on the type of repeller:

• Indoor models: Place at a height of 20–80cm from the floor, facing the area where pests are most active. Avoid placing behind furniture or curtains.
• Outdoor solar models: Insert into the ground in the center of the area you want to protect. Ensure the solar panel receives direct sunlight.
• Directional models: Mount facing the direction pests approach from. Adjust the angle to cover the maximum entry zone.

Our outdoor repellers are designed with IPX4 water resistance, meaning they can withstand rain and splashing. However, they should not be submerged in water.

Indoor models are not waterproof and should only be used in dry environments.

For optimal results, yes. Our repellers are designed for continuous operation and consume very little energy (most indoor models use less than 5W — comparable to a phone charger).

Turning the device off allows pests to return, so we recommend keeping it running at all times, especially during the initial conditioning period of 2–4 weeks.

If you receive a damaged item, please send us the following information via our contact page:

• The reason for your complaint
• A photo of the damaged product, including packaging and labels
• Your order number

Upon receipt of this information, we will arrange a replacement or refund as soon as possible. For more details, please see our refund policy.

If you have a problem with one of our products and would like a refund, we can process it if the request is made within 30 days of purchase. For detailed information, see our refund policy.